About This Certification

ITIL 4 Foundation certification provides an introduction to ITIL 4's end-to-end IT/digital service management framework. It covers the Service Value System (SVS), the four dimensions model, ITIL guiding principles, key practices, and how ITIL integrates with modern approaches including Agile, DevOps, and Lean.

Exam Overview

The ITIL 4 Foundation exam consists of 40 multiple-choice questions with a 60-minute time limit. A minimum score of 65% (26/40 correct) is required to pass. It is administered online by PeopleCert or at authorized testing centers globally.

Exam Domains & Weighting

Domain	Description	Weight
Key Concepts of Service Management	Value, outcomes, costs, risks, service relationships, and the nature of value creation	20.0%
Key Concepts of ITIL 4	The four dimensions model and the ITIL Service Value System overview	18.0%
ITIL Guiding Principles	All seven guiding principles and their application to service management decisions	20.0%
Service Value Chain	Activities of the SVS value chain and how they interconnect to deliver products and services	16.0%
ITIL Management Practices	Key practices including incident management, change enablement, problem management, service desk, and continual improvement	26.0%